Privacy Policy

Who we are

Artifis Ltd (Company No. 17302295) is registered in England and Wales. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. We trade as Artifis Leicestershire across Leicestershire and neighbouring counties.

Privacy queries: info@artifis.uk · 0116 403 4444 · www.artifis.co.uk

What data we collect

Depending on how you contact us, we may process:

• Name, email address, telephone number and postal address
• Property and project details (for example room sizes, heating system information and EPC-related data submitted via our online heat pump survey)
• Job, quotation, invoice and payment references if you become a customer
• Messages you send by phone, email or customer portal

We do not sell your personal data. We do not use advertising cookies on this website.

How we use your data

• Respond to enquiries and provide quotations
• Assess heat pump suitability and prepare surveys / designs
• Schedule, deliver and invoice agreed works
• Operate the customer portal and meet legal / accounting obligations

Lawful bases under UK GDPR typically include contract performance, legitimate interests (customer service and scheduling), legal obligation, and consent where required.

Cookies

This website loads Google Fonts from Google’s servers; Google may set cookies as part of that service. Essential session cookies may be used for the heat pump survey and customer portal. We do not use tracking or advertising cookies. See Google’s privacy policy.

Retention

We keep personal data only as long as needed for the purposes above, or as required by law (for example tax and accounting records, typically up to 6 years after last activity). Survey submissions and customer records are then deleted or anonymised.

Your rights

Under UK GDPR you may request access, correction, erasure (where legally permitted), restriction, or object to certain processing. Contact info@artifis.uk. You may also complain to the Information Commissioner’s Office (ICO).

Changes

We may update this policy from time to time. The current version will always be available at this address.