These Terms and Conditions govern the supply of goods and services by Artifis Ltd. Please read them carefully — by accepting a quotation or instructing us to carry out work, you agree to be bound by them.
Last updated: 9 September 2026
Please note: These are our general Terms and Conditions. Individual quotations, estimates, order acknowledgements or written agreements may carry additional or specific terms relating to your particular project. Where a specific written agreement conflicts with these general terms, the specific written agreement will take precedence for that project.
In these Terms and Conditions, the following words have the following meanings:
Artifis Ltd is a limited company registered in England and Wales.
Estimates are provided for general guidance only. An estimate is an approximate indication of likely cost based on the information available at the time and is not a fixed price. The final price may change once the work is fully specified, the site has been surveyed, or unforeseen conditions are encountered.
Quotations set out a fixed price for clearly defined Goods and/or Services. Unless stated otherwise, a quotation is valid for 30 days from its date (or such other period as stated on the quotation), after which it may be withdrawn or revised. A quotation is an invitation to enter into a Contract and does not constitute a binding contract until accepted in accordance with clause 4.
All estimates and quotations are based on the information supplied by the Customer and on work being carried out during normal working hours, with reasonable and continuous access to the site, and on the assumption that no hidden defects, hazardous materials or unforeseen circumstances are present.
Subject to formal survey. All prices are subject to a formal survey (or equivalent site check). If we encounter anything on site that affects the work or cost, we will advise the Customer immediately so that any remedial action or variation can be agreed before we proceed.
Physical site surveys. A visit charge applies to commercial physical surveys only. Where a charge is payable, that charge is a service charge and is non-refundable. At the Company's discretion, the amount paid may be credited to the final invoice for a full installation of an air conditioning or heat pump unit with the Company, provided that installation takes place within 90 days of payment of the survey charge. The Company reserves the right to decline any refund. Domestic physical surveys have no visit charge.
A binding Contract is formed when the Customer accepts a quotation and, where applicable, the Company receives the Deposit in accordance with clause 5. Acceptance is made by the Customer signing and returning the quotation (or by signed written confirmation, including by email).
These Terms and Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
No variation to the Contract or these Terms and Conditions is effective unless agreed in writing in accordance with clause 6.
Unless a quotation states that no deposit applies, a deposit of 50% of the quoted grand total is payable by the Customer on acceptance of the quotation. This is a percentage of the quoted price as a whole. It is not calculated as the cost of materials plus 10%, and that former method does not apply.
Work is not confirmed and will not commence until the deposit invoice has been paid in full and cleared funds have been received by the Company. Goods are only ordered once the deposit has cleared. The deposit is non-refundable once paid, except where the Customer has a statutory right to a refund (see clause 15).
The Deposit secures the Customer's booking. Dates, scheduling and the ordering of Goods are provisional only until the Deposit is paid in full. The remaining 50% of the quoted grand total is payable in accordance with clause 7.
The price for the Goods and Services is as set out in the accepted quotation. Prices are quoted in pounds sterling (GBP). Artifis Ltd is not VAT registered, and therefore no VAT is charged on our prices.
Stock and price volatility. Due to the current climate, market stock and supplier prices are volatile. The Company cannot guarantee stock availability or supplier prices. If stock or supplier prices change before we order or install, we will advise the Customer immediately so that any adjustment can be agreed.
Any variation to the agreed scope of work — including additional work, changes requested by the Customer, or work arising from conditions that could not reasonably have been foreseen at the time of quotation — must be agreed in writing before it is carried out. Variations may change the price and/or the timescale for completion.
Where the Customer requests work to begin before a variation has been priced, or where additional work is reasonably necessary to complete the project safely and to standard, the Company will be entitled to charge a fair and reasonable additional sum.
This clause applies to repair and breakdown attendance (not to physical survey charges in clause 3, and not to quoted installation work under clause 5).
Area. The charges in this clause apply only to jobs in Leicestershire, Sheffield, and the Leicester–Sheffield corridor (including Derby, Nottingham, Mansfield and Chesterfield). Jobs outside that area are quoted separately.
Per unit. Call-out is charged per unit attended (each air-conditioning unit, commercial fridge, freezer, cellar cooling system, cool room, shop fridge, or smaller domestic fridge or freezer, as applicable). Attending more than one unit on the same visit is charged as a separate call-out for each unit.
Call-out (attendance) — not refundable. The call-out charge is a service charge for attendance. It is not refundable, including where the unit cannot be repaired on the visit, parts are required, or the Customer declines further work. Nothing in this clause affects a Consumer's statutory rights (see clause 15).
Materials are extra and are charged in addition to call-out and hourly time. Remaining charges after call-out (hourly time and materials) are also payable and are not refundable once the work or parts have been provided, except where a Consumer has a statutory right to a refund.
Hourly time is charged for diagnosis, repair and testing on site after attendance. Parts of an hour may be charged in reasonable increments. Travel within the area in this clause is included in the call-out; it is not a separate mileage line unless agreed in writing.
Unless otherwise agreed in writing, or unless the quotation states that no deposit applies:
Payment must be made in full and in cleared funds, without any deduction, set-off or counterclaim, by the method(s) stated on the invoice, at the time specified. Time for payment is of the essence of the Contract.
The Company reserves the right to suspend further Services and/or withhold the supply of Goods, certificates or documentation where any sum due remains unpaid.
If any sum payable under the Contract is not paid at the time it is due (immediately at the stated milestone), the Company may charge interest and recover reasonable costs of recovery.
Where the Customer is a business, interest and fixed recovery costs may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, including statutory interest at 8% above the Bank of England base rate.
Where the Customer is a Consumer, the Company may charge interest on overdue sums at the rate of 4% per annum above the Bank of England base rate, accruing daily from the due date until payment, together with reasonable costs of recovery.
Risk in the Goods passes to the Customer on delivery to the site or on installation, whichever is earlier.
Title to (ownership of) the Goods does not pass to the Customer until the Company has received payment in full and in cleared funds for all sums due under the Contract. Until title passes, the Customer must, so far as reasonably practicable, store and identify the Goods as the Company's property, and the Company may (subject to law and where it can lawfully do so) recover or remove Goods that have not been paid for.
The Company will carry out only the Goods and Services described in the accepted quotation. Anything not expressly included is excluded.
Unless expressly stated in the quotation, the price does not include: builders' work, plastering, making good, redecoration, lifting or refitting of floor coverings, removal of asbestos or other hazardous materials, structural works, scaffolding, or remedial work to pre-existing defects, wiring, pipework or installations.
Packaging and rubbish. Unless expressly agreed in writing, the Company does not dispose of empty equipment cases, packaging, cardboard, polystyrene or similar rubbish arising from the Goods. These will be left on the premises for the Customer to arrange disposal.
Electrical works — default allowance. Where an estimate or quotation includes a default electrical allowance (for example outdoor isolator and supply within a normal run), that figure is an allowance only. If the electrical work goes beyond that default, the electrical side is separated and subcontracted. The Customer may then use their own electrician or the Company's subcontractors, to the specification we provide. Any extra electrical cost is a variation under clause 6.
If, during the work, the Company discovers conditions that were not apparent at the time of quotation (for example concealed defects, non-compliant existing installations, or hazardous materials), the Company will inform the Customer. Additional work required will be treated as a variation under clause 6.
The Customer agrees to:
Site protection and valuables. The Company will use reasonable dust covers and similar protection and will clean up the bulk of dust and debris arising from our work. The Customer remains responsible for protecting their own property. We recommend that the Customer removes expensive furniture, televisions, electrical appliances and other valuables from the work area before we start, and uses dust covers, carpet covers and similar protection for items that remain. The Company is not liable for dust, marking or incidental damage to belongings that could reasonably have been moved or covered by the Customer.
If the Company is delayed or prevented from carrying out the work due to the Customer's failure to meet these obligations, the Company will not be liable for the resulting delay and may charge a fair and reasonable sum for any additional costs or abortive visits.
The Company will carry out the Services with reasonable care and skill, using suitably competent and qualified personnel, and in accordance with applicable standards and regulations in force at the time of the work.
The Company warrants its own workmanship against defects for a period of 12 months from the date of completion (or such longer period as may be stated in the quotation), provided that the installation has not been misused, altered, neglected, or worked on by others. This guarantee covers remedial work to faulty workmanship only and does not cover fair wear and tear, accidental or third-party damage, misuse, or faults arising from the Customer's existing installation.
Goods are covered by their respective manufacturers' warranties. Such warranties are passed through to the Customer, and any claim under a manufacturer's warranty is subject to that manufacturer's terms. The Company does not extend or enlarge any manufacturer's warranty.
Warranty call-outs and labour. This is the normal position for manufacturer warranty and for our workmanship guarantee. Manufacturer warranty covers parts supplied by the manufacturer, subject to that manufacturer's terms. Warranty call-outs are chargeable unless the fault is proved to be our workmanship or installation error. Labour is not free under a manufacturer's warranty. If, after inspection, the fault is proved to be our workmanship or installation error, that labour and the related call-out are not charged. Until that is proved, attendance, diagnosis and labour are payable as a call-out (clause 6A) plus any hourly time.
Where the work requires certification (for example electrical installation certificates or notification under Part P of the Building Regulations, or MCS certification for eligible heat pump installations), the Company or its certified partner will provide the relevant certificate(s) on receipt of full payment.
Nothing in this clause affects the Customer's statutory rights, including those under the Consumer Rights Act 2015.
The Company may engage suitably qualified sub-contractors and partners to carry out all or part of the Services. In particular, air source and ground source heat pump installations may be carried out by or with MCS-certified partners to ensure compliance and eligibility for relevant grants and incentives.
Where a grant, incentive or scheme (such as the Boiler Upgrade Scheme) is referenced, eligibility is determined by the relevant scheme administrator and the Company does not guarantee approval, payment or the continuation of any third-party scheme.
Subject to the paragraph below, the Company's total liability to the Customer in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total price payable under the Contract.
The Company is not liable for any indirect, special or consequential loss, or for loss of profit, loss of business, loss of revenue, loss of anticipated savings, or loss of goodwill, however arising.
Nothing in these Terms and Conditions excludes or limits the Company's liability for: death or personal injury caused by its negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by the Consumer Rights Act 2015 that cannot lawfully be excluded; or any other liability that cannot lawfully be excluded or limited.
The Company is not liable for defects, damage or loss arising from the Customer's existing installation, the acts or omissions of third parties not engaged by the Company, or the Customer's failure to follow operating, servicing or maintenance instructions.
Where the Customer is a Consumer and the Contract is concluded away from the Company's premises or at a distance (for example in the Customer's home, or by telephone or email), the Customer has the right to cancel the Contract within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The 14-day cancellation period ends 14 days after the day the Contract is entered into. To exercise the right to cancel, the Customer must inform the Company of the decision to cancel by a clear statement (for example a letter sent by post or an email to info@artifis.uk) before the cancellation period expires. The Customer may use the model cancellation form below but is not required to.
Right to cancel — model cancellation form
To: Artifis Ltd, 128 City Road, London, EC1V 2NX, United Kingdom — email: info@artifis.uk
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: ______________________. Ordered on / received on: ______________________. Name of consumer(s): ______________________. Address of consumer(s): ______________________. Date: ______________________.
Important exception: If the Customer asks the Company in writing to begin the Services during the 14-day cancellation period and the Services are then fully performed, the Customer loses the right to cancel. If the Customer cancels after having requested that work begin during the cancellation period, the Customer must pay for the Goods supplied and the Services provided up to the point of cancellation, including any materials ordered or supplied specifically for the project that cannot be returned.
This clause does not affect any contractual cancellation arrangements that may be set out in an individual quotation for non-consumer (business) customers.
The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including (without limitation) acts of God, severe weather, fire, flood, epidemic or pandemic, war, civil unrest, industrial action, failure of utilities or transport, shortage or delay in the supply of materials, or the acts or omissions of third parties. In such circumstances the time for performance will be extended accordingly.
The Company aims to provide a high standard of service. If the Customer is dissatisfied, they should contact the Company as soon as possible by telephone on 0116 403 4444 or by email to info@artifis.uk, giving details of the complaint. The Company will acknowledge complaints promptly and work in good faith to resolve them fairly and as quickly as reasonably practicable.
The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect and use personal data (such as your name, address, contact details and project information) only to provide quotations and Services, to fulfil the Contract, to meet our legal obligations, and to communicate with you. We do not sell your personal data. Personal data is retained only for as long as necessary for these purposes or as required by law. You have rights in respect of your personal data, including the right to access, correct or request deletion of it. For any data protection query, please contact info@artifis.uk.
Entire agreement. The Contract (comprising the accepted quotation, any written variations, and these Terms and Conditions) constitutes the entire agreement between the parties and supersedes any prior arrangement, understanding or representation.
Severance. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No waiver. A failure or delay by the Company to exercise any right or remedy does not constitute a waiver of that or any other right or remedy.
Assignment. The Customer may not assign or transfer its rights under the Contract without the Company's prior written consent. The Company may assign or sub-contract its obligations as set out in clause 13.
Third parties. A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
These Terms and Conditions and the Contract, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Questions about these Terms and Conditions should be addressed to:
Artifis Ltd (Company No. 17302295)
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Telephone: 0116 403 4444
Email: info@artifis.uk